Traiilo FAQ's

Traiilo Online Ordering

What is Traiilo Online Ordering?
Traiilo Online Ordering is your commission-free online ordering for your website & social media powered by Traiilo.

I already have online ordering, how else can I use Traiilo?
Traiilo Online Ordering is an omni-channel ordering solution meaning you can use your Traiilo link to receive orders through social media, your business profile on Google and through QR codes. This allows you to take advantage of all points of customer interaction and directs customers to your commission-free Traiilo website rather than a 3rd party delivery platform.

How do I sign up for Traiilo Online Ordering?
Click the button at the top of the page and it will prompt you for some basic information. Once received, a Traiilo onboarding expert will reach out shortly and start the onboarding process with you. They will work with you every step of the way until you are set up for Traiilo Online Ordering.

How does Traiilo Online Ordering compare to other online ordering platforms?
Traiilo Online Ordering is one of only a few platforms that enables online ordering customization as well as the ability to offer digital ordering through all points of customer connection (online, social & in-store). What really sets Traiilo apart is the minimal investment required to use Traiilo Online Ordering.

What support do I get once I am set up on Traiilo Online Ordering?
Setting up Traiilo Online Ordering is simple - most everything needed for your Traiilo Online Ordering page can be automatically uploaded through your Traiilo partner portal. During onboarding, you'll also gain access to our partner resources page to ensure you're maximizing the use of your Traiilo Online Ordering webpage. For any questions or additional support, our dedicated Traiilo Online Ordering team can also be a resource.

Receiving Orders

Does Traiilo Online Ordering integrate with my Point of Sale?
Traiilo Online Ordering integrates either directly or through an aggregator with almost every point of sale solution.

How do customers use Traiilo Online Ordering?
Traiilo Online Ordering is a first party ordering solution meaning your Traiilo page is custom to your branding. Customers do not need to download an app in order to place an order, which reduces overall ordering friction. A customer simply clicks on your Traiilo link and can place an order for pickup or delivery from a mobile and browser-friendly webpage.

How do I receive Traiilo orders?
You can set up your email to receive orders directly to your inbox, POS system, personal device, or rent an order receiving device for a small fee per week.

Does Traiilo create my website? How does online ordering work?
Traiilo Online Ordering can work with or without a website, but a website is preferred. Traiilo designs and hosts a business' website while powering the online ordering through a custom mobile ordering page from your existing website and social accounts.

How does delivery work with Traiilo Online Ordering?
Traiilo Online Ordering allows 3 options for maximum flexibility with delivery.

Option 1: You can coordinate your own delivery with your own delivery drivers.

Option 2: You can partner with a local existing courier with a flat fee pricing structure.

Option 3: You can partner with Traiilo's national delivery provider, Doordash Drive

All three of these options are designed to allow you to fulfill delivery orders without 3rd party commission as you can decide the radius you want to deliver to and how much, if any, of the flat delivery fee you want to cover or pass on to the customer.


How much does Traiilo Online Ordering cost?
The standard pricing for Traiilo Online Ordering is $149 billed monthly per location. This product powers your online ordering and is distinct from the Traiilo App. Additional fees apply to access the Traiilo App customers & automated loyalty program. Standard credit card processing fees apply.

What are some of the hidden fees that might come up?
There are no hidden fees with Traiilo Online Ordering.


How long does it take to get set up on Traiilo Online Ordering?

It only takes a couple of minutes to register for Traiilo Online Ordering. From there you’ll receive a dedicated onboarding expert to help support you with all your needs during the onboarding process.


Are there any cancellation fees?
There are no cancellation fees. We believe this is a partnership and therefore do not lock our partners to any term contracts.

How do I cancel Traiilo Online Ordering?
You can request assistance through your Partner Portal. This is also where you can submit a request to cancel Traiilo.

How long does it take to cancel?
We encourage 30 days notice to cancel Traiilo Online Ordering. This allows us time to send shipping labels for collecting hardware, if applicable, and time to finalize any outstanding deposits.